FAQs

Kanazawa Walking Tours is an award winning(2018 & 2019) tour service, offering premium, customisable services with native English customer support. Our missions it to bring this creative city to life through Arts , Culture and People. For testimonial see Tripadvisor

We are all in this together and by following some practical advice we can all enjoy our tours during this turbulent time and into the future. We are currently only running private tours, this makes the implementation of precautionary measures more practical and safe. Kanazawa Tours keep up-to-date with governmental guidelines and will update this advice accordingly

For your personal safety and peace of mind, a number of health precautions such as regular hand washing, mask availability, avoiding unnecessary handling of items, and refraining from joining a tour when suspecting illness will be in place. 

Your private guide or driver will provide; 

  • Access to hand sanitizer for your use throughout the tour. 
  • Access to complimentary face masks for the duration of the tour.
  • Avoidance of all crowded areas where practical.
  • Inform you on local rules on social distancing where appropriate/practical. 

Our expectations of you;

  • Inform the guide on the day if you are not feeling well.
  • Contact us by phone or email if you are feeling unwell prior to tour departure.
  • Please adhere to your guides instruction regarding local rules and safety measures.
  • Our guide may be wearing a face mask on the day, this is a preventative measure and is culturally acceptable, please understand and accept this measure as a step to protect our staff and clients alike.

Please contact us by Phone( +81-802-082-5672) or email at info@kanazawa-tours.com if you have any queries.

Our Guide or Driver will be sent to your hotel lobby. Please wait at the main reception. Your guide or driver will be waiting there for you. Please arrive at least 5 minutes before departure.

If you wish to be collected from an alternative location, such as the main station, please contact us by email at Reservations@kanazawa-tours.com with 24 hours notice.

Yes, we can collect you from Kaga Onsen. There is an additional charge for this. Please contact us at reservations@kanazawa-tours.com to organise this.

Prices quoted for full day and half day tours are per private group,  so price includes up to 6 people.

For Stand-alone Full Day and Half Day Tours, full refunds are available on deposits up to 48 hours in advance of your tour. Tours cannot be cancelled within 48 hours of the tour. Full payment is expected 48 hours before the agreed tour start time.

For Stand-alone Private Car Tours full refunds are available on deposits up to 72 hours in advance of your tour. Tours cannot be cancelled within 72 hours of the tour. Full payment is expected 72 hours before the agreed tour start time.

Full details of cancellation policy are available here, please click here.

Full Day Walking Tours are 7 hours, Half Day Walking Tours are 4 hours.

Full Day Driving Tours are 7 – 10 hours, Half Day Driving Tours are 4 hours.

Entrance fees are not included in standard day tours, as each tour is unique we can not anticipate where exactly your tour will go. If you would like your guide to manage the entrance fees, this can be arranged at the start of the tour on confirmation of itinerary. (Entrance fees are generally between 200 – 500 yen)

We have a hand picked selection of quality activities from Tea Ceremonies, artisan visits, gold leaf crafts and more. Please ask us to include one. All our tours are adaptable. Click this link for experiences and activities available on our tours

As modern as Japan may seem, it is still a cash based society, many restaurants and shops do not take credit or debit cards. Please bring enough cash for your daily expenses.

We find that children have a great time on our tours! All the guides have children themselves, so they know how to take care and entertain them.

The tour will be set at your pace, if you prefer a private car or taxi to assist you we can provide this, just let us know in advance.

Yes, the majority of the tours are easily accessible by wheelchair.

Wheelchairs can be arranged in advance of the tour, please let us know.

Not in our regular walking tour packages, although we can organize that the cost of lunch and transport is added for you in advance to make it easier. Also, when the guide is invited to join the guest for lunch/tea/etc., please cover the cost for the guide.

Covid 19 Update
No Fear. Reschedule your tour booking for up to 2 years time for free if you book your tour for 2020.
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