FAQs
Booking & Availability
Established in 2016, Kanazawa Tours is a multi award-winning (2018, 2019, 2020, 2024 & 2025) tour operator, offering premium, customisable services with native English customer support. Our mission is to bring this creative city to life through Arts , Culture and People. For Testimonials please see Tripadvisor or Google
We recommend booking as early as possible, particularly during peak travel seasons, as availability can be limited.
Unfortunately, we’re unable to hold dates without a deposit due to limited availability.
Once payment is completed, your booking is confirmed. Final tour details are shared closer to your tour date.
Payments & Pricing
Prices are per person unless stated otherwise.
For Full Day and Half Day Walking Tours, full refunds are available on deposits up to 72 hours in advance of your tour. Tours cannot be cancelled within 72 hours of the tour. Full payment is expected 72 hours before the agreed tour start time.
For Private Car Tours, full refunds are available on deposits up to 72 hours in advance of your tour. Tours cannot be cancelled within 72 hours of the tour. Full payment is expected 72 hours before the agreed tour start time.
Full details of the cancellation policy are available here, please click here.
Entrance fees are not included in standard day tours, as each tour is unique we can not anticipate where exactly your tour will go. If you would like your guide to manage the entrance fees, this can be arranged at the start of the tour on confirmation of itinerary. (Entrance fees are generally between 200 – 500 yen)
Yes. Once your deposit is received, your booking is confirmed and your date is secured.
Yes. All payments are processed via encrypted, secure systems.
Tours & Logistics
For Private Tours, Our Guide or Driver will be sent to your hotel lobby. The reservations team will reach out to you a week in advance of the tour to confirm the meeting point location and guide details
For Shared Tour, Please view your email confirmation for the stated meeting point, the meeting point is also published on the webpage of the tour itself.
Yes, we can collect you from Kaga Onsen. There is an additional charge for this. Please contact us at reservations@kanazawa-tours.com to organise this.
We have a hand picked selection of quality activities from Tea Ceremonies, artisan visits, gold leaf crafts and more. Please ask us to include one. All our tours are adaptable. Click this link for experiences and activities available on our tours
As modern as Japan may seem, it is still a cash based society, many restaurants and shops do not take credit or debit cards. Please bring enough cash for your daily expenses.
We find that children have a great time on our tours! Our guide will adapt the tour for all age groups.
Not in our regular walking tour packages, although we can organize that the cost of lunch and transport is added for you in advance to make it easier. Also, when the guide is invited to join the guest for lunch/tea/etc., please cover the cost for the guide.
To arrange lunch in advance please contact our reservations team at reservations@kanazawa-tours.com
Yes. Once your deposit is received, your booking is confirmed and your date is secured.
Yes. All payments are processed via encrypted, secure systems.
Private tours are exclusive to your group and offer more flexibility. Shared tours follow a fixed itinerary and include other guests.
Your meeting point will be confirmed in your booking email. Private tours offer hotel pickup.
Half-day tours are ideal for highlights, while full-day tours offer a deeper, more relaxed experience.
Weather, Changes & Special Requests
Yes, we can collect you from Kaga Onsen. There is an additional charge for this. Please contact us at reservations@kanazawa-tours.com to organise this.
Wheelchairs can be arranged in advance of the tour, please let us know.
Yes, tours generally operate in most weather conditions. In rare cases of severe weather, we’ll contact you directly.
We do our best to accommodate special requests. Please let us know in advance so we can advise accordingly.
Yes, we have a range of child seats available for our younger guests. Please let us know the age and weight of the child in advance and we will prepare the additional seats.
Geisha Experience
This experience offers a rare opportunity to learn about traditional Japanese culture through a professionally hosted geisha encounter.
Yes. The experience features a professionally trained Geisha
The experience typically includes a traditional performance, games, music, cultural explanation, and time for questions.
Yes, all geisha performances are private
Photography is usually permitted at designated times, with guidance from your host.